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Look at and Compare Auto-Repair Facilities Before You Need to Use One
National Institute for Automotive Service Excellence ConsumerFeature
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BUSY LIFESTYLES AND TODAY'S INCREASINGLY COMPLEX, COMPUTER-ENHANCED VEHICLES MEAN THAT MANY CONSUMERS THIS FALL WILL BE SHOPPING FOR PROFESSIONAL AUTO SERVICES--RATHER THAN DOING THE WORK THEMSELVES. THE NATIONAL INSTITUTE FOR AUTOMOTIVE SERVICE EXCELLENCE OFFERS THESE TIPS: START BY SHOPPING FOR A REPAIR FACILITY, BEFORE YOU NEED ONE. ASK YOUR FRIENDS AND ASSOCIATES FOR THEIR RECOMMENDATIONS--AND CONSULT LOCAL CONSUMER GROUPS. ALSO, ARRANGE FOR ALTERNATE TRANSPORTATION, IN ADVANCE--SO YOU WON'T FEEL FORCED TO CHOOSE A SHOP BASED SOLELY ON LOCATION. LOOK FOR A NEAT, WELL-ORGANIZED FACILITY--WITH VEHICLES IN THE PARKING LOT EQUAL IN VALUE TO YOUR OWN, AND WITH MODERN EQUIPMENT IN THE SERVICE BAYS. LOOK ALSO FOR A COURTEOUS STAFF THAT'S WILLING TO ANSWER YOUR QUESTIONS. ASK ABOUT POLICIES REGARDING ESTIMATED REPAIR COSTS, DIAGNOSTIC FEES, GUARANTEES, AND ACCEPTABLE METHODS OF PAYMENT. AND, ASK IF THE REPAIR FACILITY USUALLY HANDLES YOUR TYPE OF REPAIR WORK. FOR MORE TIPS, VISIT "A-S-E"-DOT-COM.
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