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Americans Believe that the Best Ways to Improve Airport Waits Involve Expansion of Services and Greater Efficiency
Fully produced report in MP3 format:
48 kbps |
96 kbps
(57 seconds)
-- How Will You Use This Story? --
(OPEN):
STAND IN LINE AT ANY AIRPORT IN AMERICA DURING THE HOLIDAY RUSH, AND
YOU'RE BOUND TO HEAR FELLOW TRAVELERS COMPLAINING ABOUT LATE FLIGHTS,
CANCELLATIONS, AND MISSED CONNECTIONS. DELAYS HAVE REACHED
UNPRECEDENTED LEVELS IN 2007--AND DEMAND IS NOT EXPECTED TO SUBSIDE
ANYTIME SOON. IN A RECENT SURVEY, MORE THAN A THOUSAND AMERICANS
WERE ASKED HOW THEIR WAIT AT THE GATE COULD BEST BE IMPROVED; ACCORDING
TO H-N-T-B VICE PRESIDENT OF AIRPORT BUSINESS SERVICES,
ANGELA GITTENS [LIKE "KITTENS"], TOPPING THE LIST ARE GREATER
EFFICIENCY AND AIRPORT EXPANSIONS...
(GITTENS):
"THIS FINDING MAKES A LOT OF SENSE: COMFORT FEATURES, LIKE
MORE FOOD FACILITIES, ARE NECESSARY--BECAUSE MANY AIRLINES NO LONGER
SERVE MEALS. THE NEED TO ARRIVE EARLY AFFECTS BUSINESS PEOPLE,
TOO; THEY WANT TO STAY PRODUCTIVE WHILE THEY WAIT. THAT MEANS
HAVING INTERNET ACCESS OR PLUG-INS FOR CELL-PHONES, LAPTOPS, AND
BLACK-BERRIES."
(CLOSE):
TO FIND OUT HOW TRAVELERS THEMSELVES MIGHT FIX THE NATION'S AILING
AIR-TRANSPORTATION SYSTEM--AND TO LEARN MORE ABOUT THE SURVEY
RESULTS--VISIT
W-W-W-DOT-"H-N-T-B"-DOT-COM.
